Shipping and Delivery

• Shipping and delivery companies contracted by Asrarco Store:

Delivery is made through various companies, depending on the fastest delivery to the customer.

• We would like to point out that if the payment method for the order is (cash on delivery), a confirmation message will be sent on WhatsApp, and if the message is not responded to within 24 hours, the order will be automatically cancelled.

• The duration of processing and delivering orders to the shipping company:

It takes a day and a maximum of two business days to prepare the order and deliver it to the shipping company.

• Shipping and delivery time for orders:

You can find out the expected delivery date on the checkout page.

In general, orders are delivered within the city of Riyadh starting from 1-3 working days By (SMSA ) , and it takes 3-7 working days to ship and deliver orders to the rest of the Kingdom

We confirm that we are working hard to prepare and ship all orders in the shortest possible time.

• Shipping and delivery fees:

Delivery fees vary depending on the customer’s address and the selected shipping company. On the order completion page, there is an explanation of the shipping cost for each shipping company. Note that the cost within the Kingdom ranges from 15 riyals to 25 riyals.

“Free shipping to all cities in the Kingdom for orders above 249 riyals”

• Paiement when recieving:

Cash on delivery service can be selected for an additional fee that varies depending on the selected shipping company.

• Geographic coverage of shipping and delivery:

Shipping is to all regions of the Kingdom of Saudi Arabia only.

• It is worth noting that the customer’s receipt of the shipment from the shipping company is considered an acknowledgment from the customer that the shipment (carton) is intact and in good condition and was not opened before receipt. Note that the shipment must not be received from the shipping company if there is any sign of damage (the carton is weak, broken, or worn out). .

• We also confirm that if the order is returned by the shipping company due to the customer not responding, repeated postponement, or an error in the address entered, the customer will bear the shipping cost according to the store’s policy.

• If the shipping company is unable to deliver the order on the specified date due to the customer, the Asrarco Store does not bear any responsibility.

Note: If the size of the shipment exceeds 10 kilograms, 2 riyals will be added to the total cost for each additional kilogram.